Refund policy

RETURNS & REFUNDS

Domestic Returns

FLAMMÉ Candle Dust creates a unique experience, enabling people to enjoy candlelight, all while saving money and contributing positively to the environment.

Not entirely satisfied with your FLAMMÉ purchase? We stand by the high quality of our products and offer returns & refunds for quality-related issues.

To start a return, please get in touch with us at hi@flamme.com.au. If your return is accepted, we’ll help to arrange a return shipping label and share further instructions on how and where to send your package. You can return your item for a different product, or get a full refund (excluding shipping) to the original payment method. We have a 30 days return policy. 

 

International Returns

Not entirely satisfied with your FLAMMÉ purchase? We stand by the high quality of our products and offer returns & refunds for quality-related issues. We also allow cancellations of orders that have not yet been shipped, please contact us at hi@flamme.com.au if you wish to cancel your order for a full refund. 

To start a return, please get in touch with us at hi@flamme.com.au. If your return is accepted, we’ll help to arrange a return shipping label and share further instructions on how and where to send your package.

We have a 30 days return policy.